Shipping Policy
Shipping Policy
At Store of Pets, we are committed to delivering your order safely, quickly, and efficiently. Please read our shipping policy carefully to understand how we handle deliveries.
1. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Delivered within 5-7 business days.
- Express Shipping: Delivered within 2-3 business days.
- Overnight Shipping: Delivered the next business day (available in select regions).
2. Shipping Charges
Shipping costs are calculated based on weight, size, and destination of your order. You can see the total shipping cost at checkout before confirming your purchase.
3. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may take longer.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status on our shipping partner’s website.
5. International Shipping
We ship to select international destinations. Delivery times and shipping charges may vary based on location. Customs duties or import taxes may apply and are the responsibility of the customer.
6. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We will investigate the issue and provide a replacement or refund as appropriate.
7. Shipping Restrictions
Some items may have restrictions due to size, weight, or regulations. If an item cannot be shipped to your address, our customer service team will notify you immediately.
8. Changes to Shipping Policy
Store of Pets reserves the right to update or modify this shipping policy at any time. Changes will be effective immediately upon posting on our website.
For further assistance regarding shipping, please contact our support team at sales@storeofpets.com.